Complainst ,Claims & Settlements (抱怨、索赔和理赔信函) A．Make Adjustments (提出折衷方法) 　a. Dear Mr. Kennan, 　　We very much regret to leam from your letter of 2nd May that you are not satisfied with the quality of rice delivered . 　　We are arranging for our Mr .Wang to call on you next week to compare the rice delivered with the samples we sent you previously .If it is found that the quality of our shipment is inferior to the samples , we are willing to take all responsibility . 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Sincerely yours , 亲爱的凯南先生： 从贵方五月二日来函得知，贵方对收到的大米质量不满意，我方深感遗憾。 我方正安排王先生下周拜访贵方，对原先样品和所运大米进行质量比较。如发现确是我方所发的大米质量低劣，我们愿承担一切。 b. Dear Miss Stanley , 　　I am very sorry you did not receive the eight 　6－hp motors you wanted , and I guess both of us share the mistake . 　　Your order (photocopy enclosed )lists the 7.5-hp motor along with its stock number ,yet the price indicated is for 6-hp motor .Since youve regularly ordered the 7.5, we assumed that this one was what you really wanted ,and we went ahead and shipped it .We should have checked with you ,and Im sorry we didnt . 　　We will ,of course , ship the eight 6-hp motors immediately .Do you think you might sell the 7.5s? If so , you may wish to keep them a while , and if they dont move , you can return to us .In any event , well pay all shipping charges . 　　Im delighted youre having such a good season with Seal line . Well be ready for your next orders . I promise no mixups. 　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　Sincerely yours, 亲爱的斯坦利小姐： 很抱歉您未收到的8台海豹牌6马力发动机，我想你我双方都应承担部分任责。 随函附上订单的复印件，计单上所列的是7.5马力发动机和它的订购数量，然而注明的价格却是6马力发动机的价格。由于您一直定期订购7.5马力，故我们认为这次您同样需要7.5马力发动机。 我们在发货前应与您核实订单，很抱歉我们未这样做。 当然，我们将立即发运8台6马力发动给您。您可否将7.5马力发动机售出？如可以，您可将上次订货保留一段时间，如无法出售，您可退货。无论如何，我们将承担运输费用。 我很高兴，在贵地海豹产品销售很好。我们期望您的下次订单。我保证不会再混淆了。